SmallBizGenius Analysis
Videoscribe is a whiteboard animation software praised for its ease of use and responsive customer service. While some users report issues with billing and software bugs, the majority find it a valuable tool for creating engaging visual content.
Category Breakdown
Scores based on analysis of 37 recent reviews
Customer Service
9.5/10Reviewers consistently praise Videoscribe's customer service for being responsive, helpful, and staffed by real people rather than bots. Many reviewers specifically mention the speed and effectiveness of the support team in resolving technical and administrative issues, with some noting that the team goes "above and beyond" to assist customers.
20 reviews mention thisEase of Use
8.0/10Many users find Videoscribe easy to use and intuitive, allowing them to quickly create professional-looking whiteboard animations. Reviewers highlight the software's user-friendly interface and the ability to implement ideas effectively, even for those new to animation software.
10 reviews mention thisSoftware Bugs & Functionality
4.0/10Some reviewers have reported issues with the software, including bugs in the browser version, slow performance, and limitations in customization options. One reviewer mentioned rendering download issues and line glitches, while another noted the lack of rulers and margins for adjusting assets.
5 reviews mention thisBilling & Refunds
3.0/10Several reviewers have expressed frustration with Videoscribe's billing practices, particularly regarding auto-renewals and refund policies. Complaints include being charged for unwanted subscriptions, difficulty canceling subscriptions, and refusal to provide refunds, even in cases where the software was not used.
6 reviews mention thisEmail Spam
2.0/10A few reviewers have complained about receiving unwanted emails from Videoscribe after testing the service, with no clear option to unsubscribe. These emails are often described as "service emails" that users cannot opt out of, leading to frustration and the need to block the sender.
4 reviews mention thisPros & Cons
What Customers Love
"Excellent program with very responsive customer service, which today is really rare when most organisations use frustrating bots."
"Videoscribe is easy to use and delivers excellent results."
"Videoscribe is truly a game-changer for creating high-quality whiteboard animations."
"Videoscribe can easily and effectively produce videos using a wide variety of illustrations."
"Impressive responsetime and also fast resolution time."
Common Complaints
"I tested the service and decided to not use them. Unfortunately, since that I get spammed with daily emails with the mention that I cannot opt out of them, as they are 'service emails'."
"They renewed my subscription without reminding me via email, even though they promised to do so in their Terms and Conditions."
"The browser version was buggy and often did not auto-save your work - but now fixed."
"The biggest problem for me was the lack of rulers and margins to adjust assets which could take a lot of time to adjust and create perfect motion."
"Poor quality outputs, slow, buggy and rubbish."
Common Questions About Videoscribe
Answers derived from customer review patterns
Is Videoscribe legit and trustworthy?
Based on the reviews, Videoscribe appears to be a legitimate company offering whiteboard animation software. Many users praise the software's functionality and the company's customer service. However, some reviewers have reported negative experiences with billing practices and unwanted email spam. Potential users should carefully review the terms and conditions and be aware of the reported issues before subscribing.
Based on 45 reviewsDoes Videoscribe have good customer service?
Yes, Videoscribe's customer service is a standout feature, according to numerous reviewers. Many users highlight the responsiveness, helpfulness, and professionalism of the support team. Reviewers appreciate that they are interacting with real people rather than automated bots. The customer service team is often credited with resolving technical issues quickly and efficiently.
Based on 20 reviewsIs Videoscribe worth it for small business?
Videoscribe can be a worthwhile investment for small businesses seeking to create engaging whiteboard animation videos. The software is generally considered easy to use, and the customer service is highly praised. However, small business owners should be aware of the potential for billing issues and unwanted email spam. Weighing the benefits of the software against these potential drawbacks is essential before making a decision.
Based on 45 reviewsWhat is Videoscribe's refund policy like?
Based on the reviews, Videoscribe's refund policy can be problematic. Several reviewers have reported difficulty obtaining refunds, even in cases where the software was not used or the subscription was canceled shortly after renewal. Some users have described the company as unwilling to provide refunds, even for prorated amounts. Potential users should carefully review the refund policy before subscribing.
Based on 6 reviewsHow easy is Videoscribe to use?
Videoscribe is generally considered easy to use, even for those new to animation software. Many reviewers praise the intuitive interface and user-friendly design. The software allows users to quickly create professional-looking whiteboard animations with minimal effort. While some users may require a little time to navigate the program initially, the overall consensus is that Videoscribe is accessible and easy to learn.
Based on 10 reviewsLooking for Something Different?
Compare Videoscribe against 11 similar marketing & growth options.
View Alternatives